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Refund Policy

Last Updated: 10-8-2024

At ME. Candles, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our refund policy below.

1. Returns

  • Due to the nature of our products, we only accept returns for unused and unopened items in their original packaging.

  • Returns must be initiated within 14 days of the delivery date. After 14 days, we cannot offer a refund or exchange.

  • To start a return, please contact us at [Insert Email] with your order number and the reason for your return.

2. Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets our return policy.

  • If approved, we will process your refund within 7 business days of receiving the item. The refund will be issued to your original method of payment.

  • Shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the product arrived damaged or defective.

3. Exchanges

  • If your product is damaged or defective, you may request an exchange within 14 days of delivery.

  • Please email us at [Insert Email] with your order number and a photo of the damaged or defective product. We will arrange a replacement at no additional cost to you.

4. Non-Returnable Items

  • We cannot accept returns or offer refunds on any used candles, customized products, or gift cards.

5. Late or Missing Refunds

  • If you haven’t received a refund after 7 business days, first check your bank account again.

  • Then contact your credit card company, as it may take some time before your refund is officially posted.

  • If you’ve done this and still have not received your refund, please contact us at [Insert Email].

6. Sale Items

  • Sale or discounted items are final sale and cannot be returned or refunded.

7. Contact Us

If you have any questions or need further assistance, please contact us at:

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